What is Warranty Management?
Warranty management refers to the process of tracking, maintaining, and resolving warranty claims for products. It's an essential function in ensuring customer satisfaction and loyalty.
Machine Learning Approaches
Traditional warranty management relies heavily on manual processes, which can be time-consuming and prone to errors. Machine learning offers a promising solution by analyzing data from various sources to predict warranty claims and identify patterns.
Case Study: Walmart's Warranty Management Using Machine Learning
Walmart implemented a machine learning-based warranty management system to reduce claims and improve customer satisfaction. By analyzing data on usage patterns, machine learning models were able to predict when products would require maintenance, reducing the need for costly repairs.