Encore Data Products | My Customer

Recent Developments and Announcements in Customer Experience (CX)

The CX industry continues to evolve, with new technologies and innovations emerging regularly. One of the latest developments is the increasing focus on personalization in customer experience.

The latest news from the CX industry includes a recent study by Forrester, which found that 75% of consumers expect brands to use AI in customer support.

  • A new report by McKinsey reveals that companies with a strong focus on customer experience are more likely to outperform their competitors.
  • Google's latest acquisition, Verily Life Sciences, is expanding its efforts into the CX space, promising innovative solutions for improved user experiences.

https://www.cxtoday.com/