Gideros Mobile - Encore Data Products
This is a sample page that demonstrates how to troubleshoot and resolve common issues with the Gideros mobile application. Please refer to the troubleshooting guide provided in this section for more information.
Common Troubleshooting Issues
- Unable to load data from server
- Invalid API key or authentication credentials
- Connection timeout or failure
To resolve these issues, please check the following:
- Verify that your API key is correct and valid.
- Check your server logs for any errors related to authentication or data loading.
- Ensure that you are connecting to the correct server URL and using the correct authentication method.
Error Message
An error occurred while trying to load data from the server. Please contact support for further assistance.
Solution
- Check the console logs for any relevant error messages that may indicate the cause of the issue.
- Verify that your mobile device is connected to a stable internet connection and that you are using the correct API key or authentication credentials.
- Clear the browser cache and cookies before attempting to load data from the server.
To resolve this issue, please try the following steps:
- Check the console logs for any relevant error messages that may indicate the cause of the issue.
- Verify that your mobile device is connected to a stable internet connection and that you are using the correct API key or authentication credentials.
- Clear the browser cache and cookies before attempting to load data from the server.