The plumbing repair service, which has been in operation since 2005, claims to offer a unique guarantee that ensures customers receive their repairs done 'right the first time'. This guarantee is outlined on its website and social media channels.
- Customers can schedule an appointment online or by phone, and will be quoted a price for the repair before work commences.
- Upon completion of the repairs, customers are invited to review their work and provide feedback through an online form.
- "We also offer a 100% satisfaction guarantee," the service states. "If you're not completely satisfied with your repair, we'll re-do it for free."