Ezproxy Error Management

Ezproxy is a web-based interface provided by City University of Hong Kong to access online library materials. However, sometimes, users may encounter errors while trying to access these materials through EZproxy. This article aims to guide you on how to resolve such issues.

Common Ezproxy Errors and Their Solutions

• 1. Unable to connect to the University Network: Ensure that your internet connection is stable and within a range of 10-20 feet from the router. Also, make sure that the router's Wi-Fi channel is not blocked by other devices. Try switching to a different network or moving closer to the router.
• 2. Unable to authenticate with EZproxy: Check if your username and password are correct. Make sure you have enabled two-factor authentication (2FA) on your account. Also, ensure that 2FA is turned on for all your devices.
• 3. Failed login attempt: If you're trying to log in using a username or password, check if the username and password are correct. It's also possible that there's an issue with your account. Try resetting your password or contacting our support team for assistance.

Additional Tips for Better Ezproxy Experience

To improve your Ezproxy experience, make sure to update your browser and operating system regularly. Also, check if you have any network connectivity issues on other devices or systems that might be affecting your connection.