Ezproxy Error
This article provides troubleshooting steps for common issues with accessing library materials through the EZproxy system at City University of Hong Kong.
Common Issues and Solutions
- Issue 1: Unable to access library materials due to authentication errors
- Solution: Verify the username and password, check for any restrictions on accessing specific databases or collections.
- Solution: Reset the EZproxy settings or contact the ITS support team for assistance.
- Issue 2: Unable to access library materials due to proxy server issues
- Solution: Restart the EZproxy service or check for any conflicts with other network devices.
- Solution: Clear browser cache and cookies, then retry accessing the EZproxy system.
- Issue 3: Unable to access library materials due to technical issues
- Solution: Contact the ITS support team for assistance or visit the help desk in person.
- Solution: Check for any software updates or driver installations, and restart your device if necessary.
For further assistance, please contact the ITS support team at itstech@cityu.edu.hk or visit our help desk in person.
http://ezproxy.cityu.edu.hk/login?url=https://www.mysitefeed.com/show/plumber/
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