Ezproxy Error: Troubleshooting and Technical Support

Are you experiencing issues with accessing library materials through the EZproxy system? This article provides step-by-step guidance on troubleshooting and technical support for common EZproxy errors.

1. Error 404: Resource Not Found: This error occurs when a user attempts to access a non-existent resource or file. To resolve this issue, ensure that the library catalog is up-to-date and correctly configured. Verify that the URL is accurate and the resource exists.
2. Error 403: Forbidden: This error indicates that the EZproxy system has denied access to a user's account or resources. Check if your account credentials are correct, and ensure that you have permission to access the requested materials. Contact library staff for assistance with resolving this issue.

To troubleshoot EZproxy errors, start by checking the library catalog for any issues with the collection or item being accessed. Verify that the URL is accurate and correctly formatted. Additionally, ensure that your account credentials are up-to-date and correctly configured.

Common Causes of EZproxy Errors

• Library Catalog Issues: Incorrectly formatted URLs or missing item descriptions can cause EZproxy errors.
• Network Connectivity Problems: Outages, slow internet speeds, or network connectivity issues can prevent EZproxy from functioning correctly.

To resolve common causes of EZproxy errors, ensure that your library catalog is up-to-date and correctly configured. Regularly check the library's website for updates to the collection and item descriptions.

Technical Support Options

1. Email Support: Contact our technical support team via email (support@ezproxy.cityu.edu.hk) with detailed error messages or questions about EZproxy functionality.
2. Phone Support: Call our technical support hotline (+852 2358-1234) for immediate assistance with EZproxy-related issues.

To get started with technical support, please contact us via email or phone. We will respond promptly to your inquiries and provide guidance on resolving any EZproxy errors you may be experiencing.

http://ezproxy.cityu.edu.hk/login?url=https://www.mysitefeed.com/show/law/