Ezproxy Error

The following error message is often encountered when trying to access specific publications through the library's EZproxy system:

"EZX1234: Unable to retrieve publication data from EZproxy. Please try again later or contact support for assistance."

This error typically occurs due to issues with the EZproxy server, such as network connectivity problems, incorrect authentication credentials, or outdated library software.

• Check your internet connection and ensure that you are accessing the EZproxy website from a reliable location.
• Verify that your username and password are correct and up-to-date.
• If you are experiencing issues with network connectivity, try restarting your router or switching to a different Wi-Fi network.

To resolve the issue, please contact the library's IT support team for assistance. They will be able to troubleshoot the problem and provide further guidance on how to access specific publications through EZproxy.

http://ezproxy.cityu.edu.hk/login?url=https://www.mysitefeed.com/show/warranty/