Ezproxy Error

EZproxy error can occur when you try to access a publication through the library's EZproxy system. This error typically indicates that there are issues with your login credentials or the EZproxy server.

Navigating EZproxy Issues

• Check your login credentials: Make sure you have entered your username and password correctly. Ensure that your username is in the correct format, and that your password is not too long or complex.
• Verify your IP address: Double-check that your IP address is correct. If you are accessing the library from a different location, try changing your IP address to see if it resolves the issue.
• Check for DNS resolution issues: Ensure that your network connection has a stable and working DNS resolver. Try resetting your router or modem if necessary.

Solution: Troubleshooting EZproxy Issues

If you are still experiencing issues, try the following steps:

• Clear browser cache and cookies: Clearing your browser's cache and cookies may resolve any temporary issues.
• Restart the library's EZproxy server: Restarting the EZproxy server can sometimes resolve connectivity issues.

Additional Resources

If you are still experiencing difficulties, refer to the following resources for further assistance:

• EZproxy Error Support
• Login to Library Website

http://ezproxy.cityu.edu.hk/login?url=https://www.mysitefeed.com/show/warranty/