Article Content
**Ezproxy Error**
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**A Guide to Troubleshooting Library Authentication Issues**
Are you experiencing difficulties accessing library materials or publications? If so, you're not alone. Technical support is essential in resolving these issues, but troubleshooting can be a daunting task. In this article, we'll explore the common causes of Ezproxy errors and provide step-by-step instructions for resolving them.
**Common Causes of Ezproxy Errors**
Ezproxy authentication errors often stem from incorrect library credentials or outdated browser versions. To resolve such issues, ensure that your browser is up-to-date and try clearing your browser's cache and cookies. Additionally, verify that your login credentials are correct and that you're using the correct proxy settings.
Another common cause of Ezproxy errors is mismatched library collections. If a collection you're trying to access doesn't match the one in your account, it may throw an error. To resolve this issue, check your library's online catalog for available copies or try searching for the specific title within your own collection.
**Troubleshooting Steps**
1. **Check Browser Compatibility**: Ensure that your browser is compatible with the latest version of Ezproxy.
2. **Clear Cache and Cookies**: Clear your browser's cache and cookies to resolve issues related to outdated proxy settings or incorrect login credentials.
3. **Verify Library Credentials**: Double-check that you're using the correct library credentials and that they match the ones in your account.
4. **Check Collection Availability**: Verify that the desired collection is available for borrowing or can be accessed through a different library.
**Conclusion**
Resolving Ezproxy authentication errors requires patience, persistence, and attention to detail. By understanding the common causes of these issues and following the troubleshooting steps outlined above, you should be able to resolve any technical support requests related to library access. Remember to verify your login credentials, check for outdated browser versions, and ensure that your library collections are up-to-date.
**Source:**
For more information on Ezproxy authentication errors or troubleshooting procedures, visit the City University of Hong Kong's Library website at [http://ezproxy.cityu.edu.hk/login?url=https://www.google.com/maps/place/Fix%20It%20Right%20Plumbing%20Adelaide/@-35.0004451,138.462881,10z/data=!3m1!4b1!4m5!3m4!1s0x0:0x7d677cc5e99b20be!8m2!3d-35.000767!4d138.7430684?authuser=3](http://ezproxy.cityu.edu.hk/login?url=https://www.google.com/maps/place/Fix%20It%20Right%20Plumbing%20Adelaide/@-35.0004451,138.462881,10z/data=!3m1!4b1!4m5!3m4!1s0x0:0x7d677cc5e99b20be!8m2!3d-35.000767!4d138.7430684?authuser=3)
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http://ezproxy.cityu.edu.hk/login?url=https://www.google.com/maps/place/Fix%20It%20Right%20Plumbing%20Adelaide/@-35.0004451,138.462881,10z/data=!3m1!4b1!4m5!3m4!1s0x0:0x7d677cc5e99b20be!8m2!3d-35.000767!4d138.7430684?authuser=3