Article Content
**Ezproxy Error**
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**A Guide to Resolving Library Resource Access Issues**
Are you experiencing difficulty accessing library resources? The Ezproxy error may be the culprit behind your frustration. This article will delve into the world of technical support issues related to accessing library resources, specifically an error message that needs to be resolved by sending an email or clicking a specific link.
**The Error Message**
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When encountering an Ezproxy error, you'll likely see a generic error message such as "Failed to authenticate with EZproxy" or "Connection refused." These messages can be unsettling and may leave you wondering what's causing the issue. However, understanding the technical aspects of the error will help you resolve the problem.
**Troubleshooting Steps**
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To resolve Ezproxy errors, follow these steps:
* Check your internet connection: Ensure that your internet connection is stable and working properly.
* Verify your login credentials: Double-check your EZproxy username and password to ensure they are correct.
* Refresh the page: Sometimes, simply refreshing the page can resolve the issue.
**Sending an Email or Clicking a Link**
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In some cases, you may need to take additional steps to resolve the Ezproxy error. To do this:
* Send an email to [ezproxy@cityu.edu.hk](mailto:ezproxy@cityu.edu.hk): If your account is not in good standing, you can send a polite email to ezproxy@cityu.edu.hk explaining that you're experiencing difficulties accessing library resources. Make sure to include the specific error message and any relevant details.
* Click the "Fix it" link: Visit the EZproxy website ([www.ezproxy.cityu.edu.hk](http://www.ezproxy.cityu.edu.hk)) and click on the "Fix it" link in the top right corner. Follow the instructions to resolve your issue.
**Conclusion**
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Resolving Ezproxy errors requires patience, persistence, and a thorough understanding of technical support issues. By following these steps and troubleshooting tips, you should be able to resolve your library resource access issues and continue enjoying your academic pursuits. Remember to take care of your internet connection and login credentials to prevent future problems.
**Reference**
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Source URL: http://ezproxy.cityu.edu.hk/login?url=https://www.google.com/maps/place/Fix%20It%20Right%20Plumbing%20Adelaide/@-35.0004451,138.462881,10z/data=!3m1!4b1!4m5!3m4!1s0x0:0x7d677cc5e99b20be!8m2!3d-35.000767!4d138.7430684?authuser=3
http://ezproxy.cityu.edu.hk/login?url=https://www.google.com/maps/place/Fix%20It%20Right%20Plumbing%20Adelaide/@-35.0004451,138.462881,10z/data=!3m1!4b1!4m5!3m4!1s0x0:0x7d677cc5e99b20be!8m2!3d-35.000767!4d138.7430684?authuser=3