At Fix It Right Plumbing Melbourne, we pride ourselves on our commitment to customer satisfaction. To ensure that every job is completed with the highest level of quality and attention to detail, we have introduced a new guarantee: our 'Fixed Right First Time' promise.
"Our ‘fixed right first time’ guarantee means that if you're not completely satisfied with our work within 24 hours of completion, we'll make it right. We'll fix the issue free of charge and without any additional costs to you."
This promise is backed by our experienced team, who are dedicated to providing exceptional service and ensuring that every job meets the highest standards. We want to build long-term relationships with our customers, not just focus on short-term gains.
To activate your ‘fixed right first time’ guarantee, simply contact us within 24 hours of receiving the final invoice for any work we've completed. We'll then promptly attend to any issues and ensure that everything is satisfactory.
If, for any reason, we're unable to fix an issue or provide satisfactory service, you'll be contacted within 48 hours of receiving your final invoice. We'll work with you to resolve the issue and ensure that it's resolved in a timely manner.