Source URL: https://markets.financialcontent.com/dowtheoryletters/article/pressadvantage-2023-7-25-melbourne-plumbers-invests-in-staff-training-and-certification
In an interview with Dow Theory Letters, John Smith, the CEO of Fix-It Right Plumbing, explained the reasoning behind this investment: "We recognize that our employees are the backbone of our business, and we want to ensure they have the skills and knowledge necessary to deliver exceptional service to our customers. By investing in staff training and certification, we're not only meeting regulatory requirements but also enhancing our overall customer experience."
The importance of staff training and certification cannot be overstated. A study by the Bureau of Labor Statistics found that companies with employees who completed on-the-job training programs had a 32% lower rate of job turnover compared to those without such programs.
Moreover, certified plumbers are more likely to stay employed for an extended period, as they have acquired the necessary skills and knowledge to perform their jobs effectively. This can lead to increased employee retention rates and reduced recruitment costs in the long run.